Refund & Return Policy

If the Products and Services include any Consumer goods or services, nothing in these Terms will affect any rights you may have as a consumer under the Consumers Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA). We will meet all of our obligations under the consumer guarantees act, details of which can be found at https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act. Where you believe we have not met these requirements and to start a return, you must email us at contact@woollife.co.nz with your name, order number and why you need to return an item/s. We will assess each request on a case-by-case basis, assessing a request in no way warranties or guarantees that a return will be accepted. We will advise you of our decisions and if your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If we do not accept your return we will explain to you why.

You can contact us any time for refund and return questions at contact@woollife.co.nz.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, this is so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We will only accept returns on items where we have not met our obligations under the consumer guarantees act. This means if you change your mind after your order has been processed and/or received we will not accept a return.

For any exceptional circumstances contact us at contact@woollife.co.nz with your name, order number and why your order needs to be returned.     

Order Changes

If you wish to change your order before it has been dispatched we may be able to accommodate this so email us immediately at contact@woollife.co.nz. We will do what we can to accommodate your request but in no way guarantee it can be done.

Refunds

If we have agreed to a refund we will notify you once we’ve received and inspected your returned items, to ensure they have been retuned in full and in the expected condition. If approved, you’ll be automatically refunded on your original payment method or we will request a bank account to pay into. Please remember it can take some time for your bank or credit card company to process the refund.